Sending equipment

Use a tracked postal or courier service. Declare the parcel as “Camera for repair – no commercial value”. Include your name, email address, return address and a short description of the fault.

Customs

Parcels entering the UK may be inspected. Correct declaration usually prevents charges. Any charge applied is recorded against the repair case.

Return shipping

Repaired items are returned using a tracked service. The parcel is declared as “Repaired item – return to owner” to avoid import VAT in most countries.

Timescale

Standard turnaround is 2–4 weeks depending on workload and parts availability. International transit times vary by region.

Repair request

Please complete the form below. A case reference and packing instructions will be issued.